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Articles - George Dixon

George Dixon, Freelance Writer

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A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

How to Handle Angry Customers in a Call Centre

10 Customer Service Behaviours for Contact Centre Agents

10 Customer Service Behaviours Every Contact Centre Agent Should Have

Customer experience concept. Five stars and color figures.

The Five Cs of Customer Service

Single or multiskill balls merge like liquid wax drops

Should We Multi-Skill or Single Skill Our Advisors?

The A-Z of customer service

Sticks with customer loyalty program on an office table.

7 Key Ideas for Winning Customer Loyalty

Top Tips for Improving Team Managers’ Leadership Skills

Barriers between people

The 6 Barriers to Good Customer Service

Ten ideas you can deploy in less than an hour

Keep agents attention during team meetings and training sessions

12 Ideas to Keep Agents Engaged During Meetings and Training Sessions

Seven music on-hold tracks to avoid

Five tips for reducing the strain of repeat calls

The best ways to end an inbound complaint call

Preparing Your Call Centre for the Olympics

exclamation mark in triangle frame attention caution danger sign

The 5 Danger Signs of Complacency in Your Contact Centre

Contact Centre Poetry Competition 2011 – The Results

The top 10 agent pet hates and how to resolve them

How to Curb Call Centre Gossip

The top ten agent pet hates – Part Two

All You Need is Love – 5 Great Ways to Get Customer Loyalty

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The Top Ten Customer Annoyances to Avoid

The top ten workforce motivators

How to manage a successful offshore contact centre