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Articles - Handling Customers

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Live Chat Quality – 7 Training Exercises to Improve It

The Secret to Dealing With Awkward Customers

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How to Design an Escalation Matrix for Call Centre Agents

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How to Develop Empathy as a Skill in Your Frontline Teams

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How to Handle Contacts From Challenging Customers

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10 Ways to Say “Sorry for the Inconvenience Caused”

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How to Provide Closed-Loop Feedback With Employees and Customers

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Assurance Statements in Customer Service – With Examples

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15 Great Alternatives to “Sorry for the Inconvenience”

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How to Deal With Frustrated Customers – And Make Them Happy

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How to Deal With Racism in the Contact Centre

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The Ultimate Key to Crowdsourcing in Customer Service

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How to Deal With an Indecisive Customer

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13 Clever Tactics for Dealing With an Angry Phone Call

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Training Your Team to Take Ownership

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How to Deal With a Talkative Customer

4 Key Objectives to Improve Productivity and Customer Experience

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27 Positive Statements to Use In Difficult Situations

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The Best Ways to Communicate With Upset Customers

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

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What is Service Recovery – With Examples

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How to Manage and Exceed Customer Expectations – With Examples

Replace negative Words With Positive Words

Negative VS Positive Words in Customer Service – With Examples

How to Encourage Customers to Disclose Vulnerability