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Articles - Handling Customers
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The Top 10 Assurance Statements in Customer Service
Negative VS Positive Words in Customer Service – With Examples
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The Secret to Dealing With Awkward Customers
21 Great Alternatives to “Sorry for the Inconvenience”
10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”
Training Cheat Sheet – Handling Difficult Customers
How to Deal With a Talkative Customer
When Is It OK to Hang-Up on a Customer?
How To Deal With Vulnerable Customers
How to Deal With Frustrated Customers – And Make Them Happy
How to Write a Thank You Letter to a Customer – With Examples
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
13 Clever Tactics for Dealing With an Angry Phone Call
What is a Customer Service Representative (CSR)?
How to Handle Contacts From Challenging Customers
How to Develop Empathy as a Skill in Your Frontline Teams
9 Ways to Encourage Customers to Give Feedback
How to Handle Escalation Calls
Dealing with Irate Customers
How to Deal With an Indecisive Customer
Handling Sales Objections Over The Telephone
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Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!