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Articles - Headsets

Browse our selection of insights on headsets for contact centre agents, with advice on how to choose the best ones to ensure comfort and optimal call quality.

Is Tinnitus Interfering With the Work of Your Staff?

12 Quick Ways to Deal With Call Centre Noise

Call centre worker holding head due to noise levels

How to Reduce Background Noise During a Call

“Should companies require any company supplied headsets to be returned if/when the employee leaves?”

Should Companies Require the Return of Headsets?

2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

Contact Centre Headsets: 2020 Survey Results

2021 CCH Survey Results Headsets Chapter

Contact Centre Headsets: Survey Results

lady wearing yellow headphones

How Do I… Improve Sound Quality in the Contact Centre?

Best Noise-Cancelling Headsets for a Loud Call Centre

An Introduction to… Contact Centre Headsets

Tips for Dealing with Acoustic Shock

Binaural headsets vs monaural headsets

Binaural vs Monaural Headsets in the Contact Centre

20 Ways to Reduce Background Noise in the Contact Centre

Call centre agents working with technology

What Are the Key Call Centre Technologies?

The Top 10 Emerging Technologies in Contact Centres

checklist notepad

Call Centre Technology Checklist: Quality Monitoring

Selecting the best headset for your contact centre

Contact centre technology - headset on keyboard

The Most Popular Contact Centre Technologies

What to look for when buying… Contact centre headsets

Give Agents the Right Tools to Do Their Job

What is Bluetooth?

headset with red lead

Trade Secrets: How to get the best out of your headsets

Where have all the headsets gone?

What’s new in the world of headsets

future robot agent

What’s Next With… Headsets?

Sprinklr AI Maturity Assessment Box

Editor's Pick

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The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

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10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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