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Articles - History

The History of the Call Centre – Updated

History Of Call Recorders

Customers are prepared to pay more for good service – a history lesson

55% of Contact Centres Don’t Provide Agents With Customers’ Channel History

The future of the contact centre headset

Puzzel Forrester TEI Webinar Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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