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Articles - IFS

Recorded Webinar: 10 Clever Ways to Improve Call Centre Performance

How Can Technology… Make Life Easier for My Customers?

mobile worker

Bringing the Field and Mobile Worker into the Contact Centre

How Do I… Create a ‘Channel of Choice’ Experience?

What to Look for When Buying… A Performance Management Solution

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What to Look for When Buying an Agent Desktop

Are You Making These 25 Webchat Mistakes?

Speed up Complaint Handling in a Multi-Channel Contact Centre

30 Strategies for Improving Agent Productivity

How Do I… Achieve Consistency Across Different Channels?

The Future of Voice in the Contact Centre

21 Great Ways to Personalise Your Customer Interactions

What Is a Simple Way to Ensure Customer Loyalty?

What to Look for When Buying… A Cloud-Based Contact Centre Solution

empty desktop

Trade Secrets: Getting the Best out of Your Agent Desktop

How Do I… Integrate my Back Office into the Contact Centre?

visual-glasses

How can the contact centre become more visual?

complaint whistle

What is the Best Way to Handle a Complaint Through Social Media?

Top 10 Contact Centre Technology Awards 2014 – The Results

What is the best metric for your contact centre?

Recorded Webinar: The Best Metrics for your Contact Centre

What is the Best Way to Improve First Contact Resolution?

Call-Centre

5 Ideas From the Echo Managed Services Contact Centre

channel chat

How do I… Get the Best from a Multi-Channel Contact Centre?