Articles - IFS

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Recorded Webinar: 10 Clever Ways to Improve Call Centre Performance
How Can Technology… Make Life Easier for My Customers?
mobile worker
Bringing the Field and Mobile Worker into the Contact Centre
How Do I… Create a ‘Channel of Choice’ Experience?
What to Look for When Buying… A Performance Management Solution
A picture of a shopping trolley
What to Look for When Buying an Agent Desktop
Are You Making These 25 Webchat Mistakes?
Speed up Complaint Handling in a Multi-Channel Contact Centre
30 Strategies for Improving Agent Productivity
How Do I… Achieve Consistency Across Different Channels?
The Future of Voice in the Contact Centre
21 Great Ways to Personalise Your Customer Interactions
What Is a Simple Way to Ensure Customer Loyalty?
What to Look for When Buying… A Cloud-Based Contact Centre Solution
empty desktop
Trade Secrets: Getting the Best out of Your Agent Desktop
How Do I… Integrate my Back Office into the Contact Centre?
visual-glasses
How can the contact centre become more visual?
complaint whistle
What is the Best Way to Handle a Complaint Through Social Media?
Top 10 Contact Centre Technology Awards 2014 – The Results
What is the best metric for your contact centre?
Recorded Webinar: The Best Metrics for your Contact Centre
What is the Best Way to Improve First Contact Resolution?
Call-Centre
5 Ideas From the Echo Managed Services Contact Centre
channel chat
How do I… Get the Best from a Multi-Channel Contact Centre?
 
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