Translate

Articles - IFS

2018 autumn survey

2018 Survey Report: What Contact Centres Are Doing Right Now

11 Tips to Create and Maintain Loyal Customers

New solutions for cutting complaints

How Can These Four Technologies Reduce Costs in the Contact Centre?

What is the best metric for your contact centre?

How Do I… Create a ‘Channel of Choice’ Experience?

How Would Your Contact Centre Survive a Cold Snap?

What is the Best Way to Improve First Contact Resolution?

Conversational Artificial Intelligence in the Contact Centre

Technology Toolkit – Phone Calls Following Email Queries

Technology Toolkit – Where is my Engineer?

16 Things Your Contact Centre Might Be Getting Wrong

8 ways that unified communications can improve the contact centre

How Can Technology Prevent Understaffing?

The Emergence of Artificial Intelligence Within Customer Service

Recorded Webinar: The Best Ways to Deal with Webchat and Email

How can the public image of call centres be improved?

How Disconnected Systems Are Destroying the Customer Experience

What’s the Real Message About Messaging?

Omnichannel Success: What Technology Should I Be Using?

How Contact Centre Technology Can Improve the Back Office

How to Avoid Common AI Adoption Mistakes

Most Customers Hate Chatbots For This Reason…

Photos from the Customer Service Summit

Photos from the Customer Services Summit