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Articles - Infobip

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

A photo of a remote call centre worker

19 Golden Rules for Call Monitoring

Call Centre Pain Points

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What should you put in a customer vision statement

What Should You Put in a Customer Service Vision Statement?

A picture of a great to bad checklist

18 Characteristics of Great Customer Service

Compass of principles

The 26 Principles of Good Customer Service

Retro Robot with Tin Can Phones

The Dos and Don’ts of Automated Assistants in the Contact Centre

Clever ideas for managing seasonal peaks featured image

Recorded Webinar: Clever Ideas for Managing Seasonal Peaks

An illustrated drawing of a lightbulb and icons for creative thinking

19 Intelligent Ideas to Improve Employee Experience

A red cog being placed among other cogs acting as the keystone

23 Key Processes Call Centre Automation Can Simplify

Problems Facing Contact Centres Warning Sign

The Biggest Problems Facing Contact Centres Today

A photo of the automation and optimisation concept

5 Contact Centre Automation Examples

Hand Holding Light Bulb

16 Key Components of a Digital Customer Transformation Strategy

Smartphone with yellow light bulbs from above

23 New Ideas for Customer Service Over the Phone

Hand holding phone with map and pointer

The New Contact Centre Roadmap

Case Study: Adding WhatsApp to the Digital Channel Mix

Pressure of Demanding Customers

How to Deal With Demanding Customers

A picture of the word customer loyalty drawn on wall

Case Study: Enrich Increase Customer Loyalty and Sales

Recorded Webinar: Changing Channels, Changing Chat

A picture of an IVR sign

How to Improve Your Contact Centre IVR

A photo of someone with their thumb up and stars around it

Case Study: Healthcare Group Improves Its Customer Service

A picture of a chat bot

How Natural Language Processing is Improving Chatbots

A picture of a person holding a mobile phone with a star rating feedback icon

How to Increase Customer Satisfaction Survey Scores

MaxContact Contact Centres in 2025 Webinar Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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