Articles - Irina Mateeva

Irina Mateeva, Founder of RightWFM, is passionate about all things Workforce Management.

RightWFM was launched to help organisations boost employee morale, improve customer experience, and drive overall better and healthier performance. With a wealth of experience in organisations of all sizes and industries, she tailors the solution needed for you.

Connect with Irina on LinkedIn

Plate of food, cutlery, alarm clock - lunch schedule concept
How to Create a Lunch Schedule for Your Contact Centre
Boost employee performance concept with person sat on an illustrated rocket
Bottom Quartile Management – How to Boost Your Lowest Performers
A hand with a cup of drink emerging from an alarm clock - break time concept
Is It Best to Schedule or Free-Style Agent Breaks?
Customer Service Agents With Headsets Working In A Call Center
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Boosting Agent Morale written on colourful notepad
15 Surprises for Boosting Agent Morale
Phones on sky background - high call volume concept
Call Volumes Up? Here’s What You Can Do About It
Customer icons and arrows overlayed over a person - spotting points with customer concept
25 Ways to Proactively Spot Your Customers’ Pain Points