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Articles - Isabel Lim

Isabel Lim, Product Marketing Manager at InVision Group, injixo

Connect with Isabel on LinkedIn

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10 Ways to Kick-Start Your Adherence Improvement Strategy

What's next with omnichannel with tablet and contact icons

Move Over Omnichannel… What’s Coming Next?

Phone and down arrow - drive down repeat contacts concept

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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