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Articles - Isabel Lim

Isabel Lim, Product Marketing Manager at InVision Group, injixo

Connect with Isabel on LinkedIn

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10 Ways to Kick-Start Your Adherence Improvement Strategy

What's next with omnichannel with tablet and contact icons

Move Over Omnichannel… What’s Coming Next?

Phone and down arrow - drive down repeat contacts concept

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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