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Articles - Isabel Lim

Isabel Lim, Product Marketing Manager at InVision Group, injixo

Connect with Isabel on LinkedIn

What's next with omnichannel with tablet and contact icons

Move Over Omnichannel… What’s Coming Next?

Two office workers with schedule and clock

10 Ways to Kick-Start Your Adherence Improvement Strategy

Phone and down arrow - drive down repeat contacts concept

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Calabrio Workforce Performance Demo Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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