Articles - Jabra

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The Future of Voice in the Contact Centre
Jabra Podcast Artwork
Podcast – Improving Customer and Agent Experience in the New Normal
What Does Good Customer Service Look Like?
A picture of an office headset
Office Headsets for the Hearing Impaired: What Are Your Options?
A picture using paper planes to demonstrate efficiency
28 Brilliant Hacks to Improve Contact Centre Efficiency
Super-Agents: The Top Ten Qualities of Great Contact Centre Agents
A white woman with long brown hair wears a headset
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
12 Quick Ways to Deal With Call Centre Noise
30 Strategies for Improving Agent Productivity
Chairs, stools fall, fly randomly - working paradox concept
Jabra Research Unveils the Gen Z Working Paradox
lady wearing yellow headphones
How Do I… Improve Sound Quality in the Contact Centre?
Binaural headsets vs monaural headsets
Binaural vs Monaural Headsets in the Contact Centre
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
Call centre agents working with technology
What Are the Key Call Centre Technologies?
WeAnswer Site visit cover
15 Ideas We Picked Up at WeAnswer’s Contact Centre
Illustration of people moving a mountains - concept of overcoming a challenge
Contact Centre Performance Challenges and How to Fix Them
Bupa site visit
15 Ideas You Can Use From Bupa’s Contact Centre
Is Tinnitus Interfering With the Work of Your Staff?
The Top Qualities for a Contact Centre Advisor
Tired and stressed customer support operator with headache
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Illustration of person working at desk at home
Rethink Employee Engagement for Hybrid Work
Fasthosts Site Visit image
18 Ways to Reboot Your Contact Centre Operations From Fasthosts
A picture of a speaker phone making an announcement
Jabra Announces Its New Evolve2 Headset Range
A picture of remote workers on a video call
How to Manage Remote Teams and Stay Productive From Anywhere

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
 
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