Articles - Jabra

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The History of the Call Centre – Updated
How to set up a call centre from scratch featured image
How to Setup a Call Centre from Scratch – The Checklist
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28 Brilliant Hacks to Improve Contact Centre Efficiency
Binaural headsets vs monaural headsets
Binaural vs Monaural Headsets in the Contact Centre
Close up of microphone - voice concept
How to Utilize Tone of Voice in the Contact Centre
Hand holding pen and drawing a chart with an arrow that goes up.
14 Best Practices for Maximizing Your Service Level
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
30 Strategies for Improving Agent Productivity
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
Illustration of people moving a mountains - concept of overcoming a challenge
Contact Centre Performance Challenges and How to Fix Them
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14 Ideas for Providing a Memorable Customer Experience
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
Super-Agents: The Top Ten Qualities of Great Contact Centre Agents
2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
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2024 Survey Report: What Contact Centres Are Doing Right Now
99 Ways to Change Your Contact Centre
“Should companies require any company supplied headsets to be returned if/when the employee leaves?”
Should Companies Require the Return of Headsets?
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
Tired and stressed customer support operator with headache
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Is Tinnitus Interfering With the Work of Your Staff?
How to Set Up a New Customer Service Centre – The Checklist
The Top Qualities for a Contact Centre Advisor
A picture of a policy for agents
How to Create a Clear Remote Working Policy
A picture of a rocket launch
Jabra Launches the Next Generation of Evolve Headsets

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
 
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