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Articles - Jabra

The History of the Call Centre – Updated

How to set up a call centre from scratch featured image

How to Setup a Call Centre from Scratch – The Checklist

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Ease Agent Stress – With These 15 Top Tips!

Person stood in front of doors - choice concept

What Tech Should You Buy Next? Here’s How to Choose

Hand holding pen and drawing a chart with an arrow that goes up.

14 Best Practices for Maximizing Your Service Level

Close up of microphone - voice concept

How to Utilize Tone of Voice in the Contact Centre

2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

12 Quick Ways to Deal With Call Centre Noise

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2024 Survey Report: What Contact Centres Are Doing Right Now

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28 Brilliant Hacks to Improve Contact Centre Efficiency

Call Centre Pain Points

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

14 Ideas for Providing a Memorable Customer Experience

What Does Good Customer Service Look Like?

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

AI in customer service concept with a robot in headphones coming out of a laptop

Our Top Use Cases for AI in Customer Service

30 Strategies for Improving Agent Productivity

Illustration of people moving a mountains - concept of overcoming a challenge

Contact Centre Performance Challenges and How to Fix Them

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

99 Ways to Change Your Contact Centre

How to Set Up a New Customer Service Centre – The Checklist

“Should companies require any company supplied headsets to be returned if/when the employee leaves?”

Should Companies Require the Return of Headsets?

Bupa site visit

15 Ideas You Can Use From Bupa’s Contact Centre

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)

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Research: Hybrid Ways of Working Report 2023

Zoom Virtual Agent Support Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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