Articles - Jabra

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How to set up a call centre from scratch featured image
How to Setup a Call Centre from Scratch – The Checklist
The History of the Call Centre – Updated
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20 Great Ways to Drive Down Customer Complaints
A wave of social media moving from electrical devices
How to Develop a Digital Service Strategy
2020 spring survey report
2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
30 Customer Experience Trends to Watch Out For
People holding up 5 stars
14 Ideas for Providing a Memorable Customer Experience
A picture of a policy for agents
How to Create a Clear Remote Working Policy
A picture of a someone "wowing" at exceptional customer service
What Is Exceptional Customer Service?
A picture of a rocket launch
Jabra Launches the Next Generation of Evolve Headsets
12 Top Uses of Artificial Intelligence in the Contact Centre
telesales people
Top tips for increasing telesales conversions
Jabra Launches Engage 50 Headsets
Contact Centre Handling Times Are Increasing
Hand turning volume control knob to reduce volume
How to Reduce Background Noise for Remote Workers
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
Hand holding pen and drawing a chart with an arrow that goes up.
14 Best Practices for Maximizing Your Service Level
Best Noise-Cancelling Headsets for a Loud Call Centre
A photo of someone celebrating by throwing confetti
Workplace Happiness: Retain Top Talent and Employee Metrics
Close up of microphone - voice concept
How to Utilize Tone of Voice in the Contact Centre
A lightbulb on coloured background with code - technology and innovation concept
Technology to Make Managing a Contact Centre Easier
image of report cover and inside pages
2024 Survey Report: What Contact Centres Are Doing Right Now
Will Robots Replace Humans in the Contact Centre?
Should a Contact Centre Advisor Handle Calls, Emails and Chats?

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
 
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