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Articles - Jean-Denis Garo

Jean-Denis Garo is Vice President Product marketing at Odigo

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2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

Assembled Forecasting Template V2 box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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