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Articles - Jennifer Waite

Jennifer Waite, Senior Manager, Sales Revenue Programs,
CCC Intelligent Solutions

Connect with Jennifer on LinkedIn

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

Person making notes with headphones and laptop

How eLearning Solves Your Contact Centre’s Training Challenges

A red cog being placed among other cogs acting as the keystone

23 Key Processes Call Centre Automation Can Simplify

Giving flowers as a gesture of goodwill

18 Goodwill Gestures to Build Better Employee Relationships

Call Centre Predictions for 2022 Fortune Cookies

Contact Centre Predictions for 2022

Happy agent with headsets working in a call centre.

Three Ways AI Improves Your Contact Centre

Work from home remote working meeting

6 Tips for Coaching Remote Contact Centre Agents

Happy excited lady with many shopping bags

5 Shopping Trends and What They Mean to Your Contact Centre

Cloud computing concept

Cloud Contact Centre Best Practices You Should Use in 2022

Older call centre operator at desk

How Retirees Returning to the Workforce Benefits Your Contact Centre

Colorful hands silhouettes holding lightbulb, puzzle pieces, pen, wood blocks and gears on blue background.

Five Coaching Tips For Contact Centre Agents That Work

A message in a bottle in the sea

20 Best Practices for Messaging Customers

Person jumping having fun success isolated over pink pastel color background

Six Proven Methods for Raising Team Morale

Magic Ball Fortune Teller With Speech Bubble Inside on Violet Cloth

The Future of Customer Communication