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Articles - Jeremy Payne

Jeremy Payne, Group VP Marketing & Alliances

Connect with Jeremy on LinkedIn

Recorded Webinar: The Best Ways to Exceed Customer Expectations

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Transform Service Delivery with Powerful New Technology Trends

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The Shape of the Contact Centre Industry in 2020 and Beyond

Measuring Success – Are We Looking at the Right Metrics?

26 Contact Centre Technology Predictions for 2018

Recorded Webinar : Performance Management Tools

10 Contact Centre Technology Predictions for 2017

13 Mistakes to Avoid… Multichannel

Taking Simple Steps To Contact Centre Success

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The Do’s and Don’ts of Digital Self-Service

16 Top Uses for Cloud Contact Centre Technology

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Study Shows That AI Speeds Up the Resolution of Customer Queries

22 Ways Technology Can…. Exceed Customer Expectations

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What’s Next With… Smarter Ways of Working?

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9 Top Tips to Improve Customer Journeys

How Do I… Predict My Customers’ Behaviour?

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How the Latest Communication Tools Can Help When Crisis Hits

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7 Signs Your CRM System Is Outdated

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Building a Greener Contact Centre – What It Means and Why It Matters

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks