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Articles - John Casey

John Casey, AXA Insurance Ireland, Strategic Workforce Planning Manager

Connect with John on LinkedIn

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Workforce Planning: 20 Fundamental Rules

Call Centre Resource Planning: What You Need to Know

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What Is the Difference Between an Abandoned, a Missed and a Lost Call?

John Casey

Podcast – WFM Tricks That Will Get You Through Busy Periods

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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