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Articles - Jonathan O’Connor

Jonathan O’Connor, Resource Planning Manager at Tructyre (also Shortlisted for ‘Resource Planning Star’ at the North East Contact Centre Awards 2022)

A hand with a cup of drink emerging from an alarm clock - break time concept

Is It Best to Schedule or Free-Style Agent Breaks?

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How to Manage Holiday and Vacation in the Contact Centre

A close up of calendar and alarm clock on the table - last minute time off

The Best Ways to Deal With Last-Minute Time-Off Requests

Jonathan oConnor - What I've Learned cover image

What I’ve Learned From Running a Contact Centre – Always Start With a “Yes”

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North East Contact Centre Awards 2022 Celebrates the Best in the Business

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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