Articles - Katie Stabler

Katie Stabler, Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design.

As a passionate CX Thought Leader and Experience advocate, Katie has dedicated the last decade to the world of experience cultivation, working with all walks of industries across the globe, from large financial institutions to local not-for-profit companies – leaning heavily into the psychological principles of human behaviour and human connection in her practice.

During the last decade, Katie has also seen success as; the co-author of Amazon’s #1 best-seller ‘Customer Experience 2’, being nominated as Cheshire Women of the Year, a frequent keynote speaker, content contributor, and CXTrendTalks Host for Awards International. She is also recognised, year-on-year, as one of the top twenty Global CX thought leaders and happens to be a UK Masterchef Quarter Finalist.

Connect with Katie on LinkedIn

15 Hacks to Reduce Customer Uncertainty
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Top Tips to Overhaul Your CX Programme
Video Image: Call Centre Metrics – 10 Experts Share Their Favourite Advice
Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice
Video Image: How to Target the Feelings That Drive Customer Behaviours
Video: How to Target the Feelings That Drive Customer Behaviours
Talkdesk webinar New Thinking for Contact Centre KPIs
Webinar: The New Thinking for Contact Centre KPIs
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10 Agent Engagement Learnings to Take Into 2024
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The Evaluagent Contact Center Performance Summit 2024: Our Highlights
A book stack with ladder on sky with clouds - development of skills concept
Top Reads to Boost Your Contact Centre Leadership Skills
Hands reaching out - human touch in customer service concept
5 Reasons Why the Human Touch Should Not Be Forgotten in the Age of AI
Arrows on wooden cubes pointing from a sad expression towards a happy one.
5 Ways to Improve Customer Experience With Conversational Analytics
How Can CX Improve the Contact Centre?
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Grow the Influence of the Many
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How to Keep That Startup Magic Through Scaling and Growth
Video Image: How to Design for Sentiment
Video: How to Design for Sentiment
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Are You Listening to Your Customers or Irritating Them?
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Recorded Webinar: Clever Ideas for Managing Seasonal Peaks