Articles - Katie Stabler

Katie Stabler, Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design.

As a passionate CX Thought Leader and Experience advocate, Katie has dedicated the last decade to the world of experience cultivation, working with all walks of industries across the globe, from large financial institutions to local not-for-profit companies – leaning heavily into the psychological principles of human behaviour and human connection in her practice.

During the last decade, Katie has also seen success as; the co-author of Amazon’s #1 best-seller ‘Customer Experience 2’, being nominated as Cheshire Women of the Year, a frequent keynote speaker, content contributor, and CXTrendTalks Host for Awards International. She is also recognised, year-on-year, as one of the top twenty Global CX thought leaders and happens to be a UK Masterchef Quarter Finalist.

Connect with Katie on LinkedIn

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100 Excellent Customer Service Quotes
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Bottom Quartile Management – How to Boost Your Lowest Performers
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21 Tips to Make Your Customers Feel Truly Valued
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23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
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Recorded Webinar: What’s Next for Customer Experience?
10 Experts Share Their Favourite Advice for... Remote Working
Remote Working – 10 Experts Share Their Favourite Advice
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Recorded Webinar: How to Transform CX
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12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
Emotional Motivators Target the Feelings that drive customer behaviours
How to Target the Feelings That Drive Customer Behaviours
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
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Top Tips to Overhaul Your CX Programme
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10 Ways to Be More Customer Centric
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35 Surefire Ways to Demotivate Your Best Agents
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The 10 Pillars of EX (Employee Experience)
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
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25 Ways to Proactively Spot Your Customers’ Pain Points
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How to Use Inbound Call Centre Metrics to Drive Performance
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5 Ways to Improve Customer Experience With Conversational Analytics
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5 Reasons Why the Human Touch Should Not Be Forgotten in the Age of AI
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How to Keep on Top of Training in a Short-Staffed Contact Centre
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10 Agent Engagement Learnings to Take Into 2024
Recorded Webinar: The New Thinking for Contact Centre KPIs
7 strategies to boost CX performance webinar featured image
Recorded Webinar: 7 Strategies to Boost CX Performance
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How to Keep That Startup Magic Through Scaling and Growth