Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

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How to Keep on Top of Training in a Short-Staffed Contact Centre
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The 10 Pillars of EX (Employee Experience)
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How to Identify and Manage Toxic Employees
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UK Phonetic Alphabet – Free Download
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
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Recorded Webinar: 10 Ways to Improve Employee Engagement
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Techniques to Improve Call Control Skills
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10 Feedback Examples to Improve Contact Centre Performance
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Recorded Webinar: Contact Centre Coaching and Training Exercises
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
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Recorded Webinar: 7 Key Ways to Lower Average Handling Time
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The Top Stories of 2019
Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
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The Contact Centre Podcast: Catch-up with Every Episode So Far!
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Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
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The Top 10 Most Important Customer Service Skills