Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

The Right Contact Centre Opening Hours with two clocks with a question mark and lightbulb
Finding the Ideal Opening Hours for Your Contact Centre
10 ways to improve employee engagement featured image
Recorded Webinar: 10 Ways to Improve Employee Engagement
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
Video Image: How to Use the Sandwich Technique for Customer Service
Video: How to Use the Sandwich Technique for Customer Service
Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
genesys average handling time webinar advert
Recorded Webinar: 7 Key Ways to Lower Average Handling Time
A headshot of a customer service representative furstrated
The Secret to Dealing With Awkward Customers
Sharing ideas and learning concept with people looking at icons
12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
Video Image: Agent Self-Evaluation – The Pros and Cons
Video: Agent Self-Evaluation – The Pros and Cons
Thumbs down to thumbs up with words turnaround a bad agent
How to Turn a Bad Agent Into a Good Agent
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
Customer icons and arrows overlayed over a person - spotting points with customer concept
25 Ways to Proactively Spot Your Customers’ Pain Points
Question marks - customer service questions
The Top 10 Customer Service Questions
Staff surveys concept with people sitting on row of chairs holding speech bubbles
29 Ways to Transform Your Call Centre Staff Surveys
lady floating on a book
The Top Stories of 2019
Red apples with toxic label on one
How to Identify and Manage Toxic Employees