Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

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25 Ways to Proactively Spot Your Customers’ Pain Points
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How to Keep on Top of Training in a Short-Staffed Contact Centre
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
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The Contact Centre Podcast: Catch-up with Every Episode So Far!
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Recorded Webinar: Contact Centre Coaching and Training Exercises
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
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Recorded Webinar: 10 Ways to Improve Employee Engagement
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The Top Stories of 2019