Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

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Techniques to Improve Call Control Skills
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Bottom Quartile Management – How to Boost Your Lowest Performers
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Train New Agents in Just 30 Days
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The Truth About Body Language on the Phone
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10 Feedback Examples to Improve Contact Centre Performance
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UK Phonetic Alphabet – Free Download
Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
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The Secret to Dealing With Awkward Customers
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21 Amazing Habits to Foster in Your Frontline Agents
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Video: Agent Self-Evaluation – The Pros and Cons
Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
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How to Keep on Top of Training in a Short-Staffed Contact Centre
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The Top 10 Customer Service Questions
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Interactive Training Sheet – Building Rapport
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How to Turn a Bad Agent Into a Good Agent
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35 Surefire Ways to Demotivate Your Best Agents
The Right Contact Centre Opening Hours with two clocks with a question mark and lightbulb
Finding the Ideal Opening Hours for Your Contact Centre
Kim Ellis How to Use the Sandwich Technique
Video: How to Use the Sandwich Technique for Customer Service
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15 Surprises for Boosting Agent Morale
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
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The Top 20 Webinars
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The 10 Pillars of EX (Employee Experience)