Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

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UK Phonetic Alphabet – Free Download
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Bottom Quartile Management – How to Boost Your Lowest Performers
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10 Feedback Examples to Improve Contact Centre Performance
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How to Protect Your Agents From Customer Abuse
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Techniques to Improve Call Control Skills
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Get Your Hybrid Strategy Working Again
Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
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The Truth About Body Language on the Phone
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Our Top Stories of 2024
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The Top 10 Most Important Customer Service Skills
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How to Prepare Agents for Their First Leadership Role
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The Secret to Dealing With Awkward Customers
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The Top 10 Customer Service Questions
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Our Top Consultant Contributors of 2024
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Interactive Training Sheet – Building Rapport
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Train New Agents in Just 30 Days
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21 Amazing Habits to Foster in Your Frontline Agents
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
Video Image: How to Use the Sandwich Technique for Customer Service
Video: How to Use the Sandwich Technique for Customer Service
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How to Improve Your Agents’ Critical Thinking Skills
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35 Surefire Ways to Demotivate Your Best Agents
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How to Keep on Top of Training in a Short-Staffed Contact Centre
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25 Ways to Proactively Spot Your Customers’ Pain Points
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Recorded Webinar: Contact Centre Coaching and Training Exercises