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Articles - Kristian Websdale

Kristian Websdale is passionate about helping teams achieve their full potential.

Connect with Kristian on LinkedIn

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9 Important Team Leader KPIs

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Editor's Pick

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Thumbnail Attract Gen Z Into Your Contact Centre

Attract Gen Z Into Your Contact Centre

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

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Latest Resources

Buyers Guide 2025: Conversation Intelligence Platforms

Buyers Guide 2025: Conversation Intelligence Platforms

eBook: The Key to Optimizing CX with AI

eBook: The Key to Optimizing CX with AI

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Contact Centres in 2025: How to Build Next Year’s Success Today – Webinar

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Webinar: The Future of Contact Centres in 2025

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The Transformation of Airline Customer Experience: The Rise of AI

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Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimization

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Featured Articles

Thumbnail 15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Thumbnail How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a Contact Centre

Thumbnail How to Calculate Contact Centre Service Level

How to Calculate Contact Centre Service Level

Thumbnail 20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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