Articles - Language

Browse our range of content on using effective language and communication techniques to enhance customer experience in contact centres and BPOs.

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Pen crossed out 'I am Sorry' on note
10 Ways to Say “Sorry for the Inconvenience Caused”
person in a call centre headset with post it notes that have question marks on
15 Clarifying Questions For Customer Service
Close up hand holds paper card with text vocabulary.
The Definitive Guide to Improving Agents’ Customer Service Vocabulary
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Comedy Phonetic Alphabet – Free Download
Spanish Flag in speech bubble over letters
Spanish Phonetic Alphabet – Free Download
Group of people putting their hands in centre with the words assurance statements for customer service
Assurance Statements in Customer Service – With Examples
Notepad and pencil with the words alternatives to sorry for the inconvenience
15 Great Alternatives to “Sorry for the Inconvenience”
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Customer Service Emails and Letters: How to Review and Improve Your Templates
France flag talk balloon and blank speech bubble
French Phonetic Alphabet – Free Download
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UK Phonetic Alphabet – Free Download
A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
Person holding and looking up to speech bubble
25 Affirmative Words and Statements to Support Customers
TED Questions for Customer Service
15 TED Questions for Customer Service – With Examples
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Customer Service Language – With Examples
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Making Your Customer Service Writing Simple, Friendly and Personal
A photo of a performance review
25 Performance Review Phrases for Customer Service
A picture nice words to say to someone
Customer Service: 50 Nice Words to Say to Someone
Customer Service Quotes with three quote frames on coloured background
100 Excellent Customer Service Quotes
Questioning Techniques
6 Effective Questioning Techniques for Customer Service
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7 Clever Ways to Improve Internal Communication Between Departments
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Customer Service Language: Changing the Language of Your Contact Centre
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15 Golden Rules of Webchat
A picture of positive speech bubbles
27 Positive Statements to Use In Difficult Situations
A picture of arrows going through a wall
10 Strategies for Overcoming Objection Handling in Sales
 
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