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Articles - Language

Graphic of Good Words to Describe Yourself on a CV

The Top 50 Words to Describe Yourself on Your CV in 2024

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10 Ways to Say “Sorry for the Inconvenience Caused”

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15 Clarifying Questions For Customer Service

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The Definitive Guide to Improving Agents’ Customer Service Vocabulary

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Comedy Phonetic Alphabet – Free Download

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Spanish Phonetic Alphabet – Free Download

Group of people putting their hands in centre with the words assurance statements for customer service

Assurance Statements in Customer Service – With Examples

Notepad and pencil with the words alternatives to sorry for the inconvenience

15 Great Alternatives to “Sorry for the Inconvenience”

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Customer Service Emails and Letters: How to Review and Improve Your Templates

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French Phonetic Alphabet – Free Download

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UK Phonetic Alphabet – Free Download

A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre

How to Coach Empathy in the Contact Centre – With Three Training Exercises

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25 Affirmative Words and Statements to Support Customers

TED Questions for Customer Service

15 TED Questions for Customer Service – With Examples

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Customer Service Language – With Examples

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Making Your Customer Service Writing Simple, Friendly and Personal

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25 Performance Review Phrases for Customer Service

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Customer Service: 50 Nice Words to Say to Someone

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100 Excellent Customer Service Quotes

Questioning Techniques

6 Effective Questioning Techniques for Customer Service

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7 Clever Ways to Improve Internal Communication Between Departments

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Customer Service Language: Changing the Language of Your Contact Centre

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15 Golden Rules of Webchat

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27 Positive Statements to Use In Difficult Situations