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Articles - Language

A picture of positive speech bubbles

27 Positive Statements to Use In Difficult Situations

Comic style hello with the words customer service greeting messages

10 Catchy Greeting Examples for Customer Service

Call Centre Etiquette What Not to Say

15 Things You Should Never Say to a Customer

Steps to writing a great customer service letter on computer screen

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

Close up hand holds paper card with text vocabulary.

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

The Top 25 Positive Words and Phrases for Customer Service

France flag talk balloon and blank speech bubble

French Phonetic Alphabet – Free Download

Speech bubbles with NATA phonetic Alphabet - NATO flag in the front

NATO Phonetic Alphabet – Free Download

The Phonetic Alphabet - in a frame of letters

The Phonetic Alphabet and How it Improves Customer Service

Notepad and pencil with the words alternatives to sorry for the inconvenience

15 Great Alternatives to “Sorry for the Inconvenience”

Pen crossed out 'I am Sorry' on note

10 Ways to Say “Sorry for the Inconvenience Caused”

Happy woman reading a letter on a table at home

How to Write a Great Customer Service Letter – With Examples

Australia in letters in front of flag

Australian Phonetic Alphabet – Free Download

Call Centre Power Words for Customer Service

100 Power Words to Use in Customer Service with Examples

The Top Words and Phrases Customers Use to Express their Dissatisfaction

Illustration of a person smiling and holding hand like a phone

The Truth About Body Language on the Phone

Person holding and looking up to speech bubble

25 Affirmative Words and Statements to Support Customers

Stationery, chalkboard and UK flag on color background with words

UK Phonetic Alphabet – Free Download

A dog in pink wig on yellow background with pink speech balloon

Comedy Phonetic Alphabet – Free Download

What Makes a Good Call

Person on a sales call

The Right Words and Phrases to Use on a Sales Call

Dont Worry crossed out on notepad - alternatives to don't worry

Alternatives to Saying “Don’t Worry” to Customers

person in a call centre headset with post it notes that have question marks on

15 Clarifying Questions For Customer Service

A business woman talking on a cell phone at office building

How to Write the Best IVR Messages – With Examples

babelforce Handle Complex Enquiries eBook Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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