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Articles - Language
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How Can Agents Sound More Authentic?
7 Ways to Deal With an Angry Customer
Most Contact Centres Support Multiple Languages
How to Give Your Line Manager Positive Feedback
Top 20 Examples of Rapport Building Statements
7 Ways to Build an Emotional Connection by Email
7 Ways to Build an Emotional Connection With Callers
The Power of Positive Language
Soft Skills in Call Centres
What Makes a Good Call
Best Tips, Phrases and Words to Use for Building Rapport
How to Survive and Prosper in a Multilingual Contact Centre
Top Tips for Dealing with Customer Complaints in Call Centres
Using Speech Analytics to Assess Language Proficiency
Sales Techniques: Conversational Selling
The Top Words and Phrases Customers Use to Express their Dissatisfaction
How to Use Vocal Pace Tone and Pitch on the Phone
How to Up-Sell in Your Call Centre
Handling Customer Complaints – Why You Need to Say Sorry
Call Control Techniques: Controlling a Runaway Talker on the Telephone
The Five Phrases a Call Centre Manager SHOULD Use
Five Phrases a Call Centre Manager Should Never Use
How to Improve Empathy in the Call Centre
Delivering Service Quality: the Power of Speech
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
