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Articles - Language

Why Removing Negative Words Could Hurt Your Contact Centre

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Soft Skills in Call Centres

5 Tips to Improve Your Call Centre Sales

How to Give Your Line Manager Positive Feedback

7 Ways to Build an Emotional Connection by Email

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6 Ways Agents Can Communicate the Need for Help – During a Conversation

The Power of Positive Language

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Multilingual Customer Support: Here’s What You Need to Know

It is Most Common for an Agent to Address the Caller as Mr/Mrs…

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How to Write a Customer Apology Letter – With an Example

How to Handle Emojis in Customer Service

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How to Create Reassuring On-Hold and IVR Messages – With Examples

Handling Customer Complaints – Why You Need to Say Sorry

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Inclusive Language for Ramadan in the Contact Centre

Are Your Social Media Interactions Too Formal?

11 Ideas to Improve Knowledge Management in the Contact Centre

How to Survive and Prosper in a Multilingual Contact Centre

Improve your inbound marketing strategy using customer analytics

Delivering Service Quality: the Power of Speech

Ten Tips to Provide a Greater Webchat Experience

Ten Tips for Giving Your Chatbot a Human Voice

Survey Reveals Link Between Accent and a Salesperson’s Success Rate

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What Is Natural Language Processing (NLP)?

Most Contact Centres Support Multiple Languages