Articles - Language

Browse our range of content on using effective language and communication techniques to enhance customer experience in contact centres and BPOs.

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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
The Top 25 Positive Words and Phrases for Customer Service
Graphic of Good Words to Describe Yourself on a CV
The Top 50 Words to Describe Yourself on Your CV in 2024
Stationery, chalkboard and UK flag on color background with words
UK Phonetic Alphabet – Free Download
Acknowledgement Statements text written on notebook
The Top 10 Acknowledgement Statements for Customer Service
Yellow landline phone with speech bubbles - customer service closing statements
The Top 10 Call-Closing Statement Examples
Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
Call Centre Power Words for Customer Service
100 Power Words to Use in Customer Service with Examples
Group of people holding the SORRY written speech bubble
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
AER Statements written over paper speech bubbles - acknowledgment empathy reassurance
AER Statements for Customer Service
Australia in letters in front of flag
Australian Phonetic Alphabet – Free Download
The Phonetic Alphabet - in a frame of letters
The Phonetic Alphabet and How it Improves Customer Service
A magnifying glass and wooden puzzle with question mark - probing questions to put together the puzzle concept
15 Examples of Probing Questions for Customer Service
Questioning Techniques
6 Effective Questioning Techniques for Customer Service
Best Tips, Phrases and Words to Use for Building Rapport
Best Tips, Phrases and Words to Use for Building Rapport
Comic style hello with the words customer service greeting messages
10 Catchy Greeting Examples for Customer Service
rapport on chalkboard
15 Ways to Build Rapport With Customers
A picture of positive speech bubbles
27 Positive Statements to Use In Difficult Situations
Management speak and jargon
Management Speak – 40 Words and Phrases That Make Your Team Cringe
Reassurance Statements for Customer service
Reassurance Statements in Customer Service – With Examples
Mixed smileys on sticky notes, white background
Positive Language for Customer Service Conversations – With Examples
Yellow phone placed down as a result of dead air time on customer service call
Seven Tips to Avoid Dead Air Time in Customer Service Calls
Replace negative Words With Positive Words
Negative VS Positive Words in Customer Service – With Examples
TED Questions for Customer Service
15 TED Questions for Customer Service – With Examples
Build Rapport on the Phone for Success
How to Build Rapport on the Phone – With Examples
 
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