Articles - Language

Browse our range of content on using effective language and communication techniques to enhance customer experience in contact centres and BPOs.

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AER Statements written over paper speech bubbles - acknowledgment empathy reassurance
AER Statements for Customer Service
Call Centre Power Words for Customer Service
100 Power Words to Use in Customer Service with Examples
Customer Service Quotes with three quote frames on coloured background
100 Excellent Customer Service Quotes
TED Questions for Customer Service
15 TED Questions for Customer Service – With Examples
Replace negative Words With Positive Words
Negative VS Positive Words in Customer Service – With Examples
A magnifying glass and wooden puzzle with question mark - probing questions to put together the puzzle concept
15 Examples of Probing Questions for Customer Service
Reassurance Statements for Customer service
Reassurance Statements in Customer Service – With Examples
Group of people putting their hands in centre with the words assurance statements for customer service
Assurance Statements in Customer Service – With Examples
Yellow landline phone with speech bubbles - customer service closing statements
The Top 10 Call-Closing Statement Examples
Stationery, chalkboard and UK flag on color background with words
UK Phonetic Alphabet – Free Download
Graphic of Good Words to Describe Yourself on a CV
The Top 50 Words to Describe Yourself on Your CV in 2024
The Top Words and Phrases Customers Use to Express their Dissatisfaction
Call Centre Etiquette What Not to Say
15 Things You Should Never Say to a Customer
A vector illustration of a person with a speech bubble
Customer Service Language – With Examples
Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
The Top 25 Positive Words and Phrases for Customer Service
A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service
The Best Courtesy Words and Expressions to Use in Customer Service
Questioning Techniques
6 Effective Questioning Techniques for Customer Service
Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
Speech box with the words positive statements to increase customer satisfaction
Positive Statements to Increase Customer Satisfaction
Mixed smileys on sticky notes, white background
Positive Language for Customer Service Conversations – With Examples
Best Tips, Phrases and Words to Use for Building Rapport
Best Tips, Phrases and Words to Use for Building Rapport
Management speak and jargon
Management Speak – 40 Words and Phrases That Make Your Team Cringe
Group of people holding the SORRY written speech bubble
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
Person on a sales call
The Right Words and Phrases to Use on a Sales Call
 
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