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Articles - Language

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Positive Language for Customer Service Conversations – With Examples

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Spanish Phonetic Alphabet – Free Download

Group of people putting their hands in centre with the words assurance statements for customer service

Assurance Statements in Customer Service – With Examples

Reassurance Statements for Customer service

Reassurance Statements in Customer Service – With Examples

AER Statements written over paper speech bubbles - acknowledgment empathy reassurance

AER Statements for Customer Service

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Top 20 Examples of Rapport Building Statements

TED Questions for Customer Service

15 TED Questions for Customer Service – With Examples

Yellow landline phone with speech bubbles - customer service closing statements

The Top 10 Call-Closing Statement Examples

rapport on chalkboard

15 Ways to Build Rapport With Customers

Yellow phone placed down as a result of dead air time on customer service call

Seven Tips to Avoid Dead Air Time in Customer Service Calls

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

Speech box with the words positive statements to increase customer satisfaction

Positive Statements to Increase Customer Satisfaction

Build Rapport on the Phone for Success

How to Build Rapport on the Phone – With Examples

Replace negative Words With Positive Words

Negative VS Positive Words in Customer Service – With Examples

Management speak and jargon

Management Speak – 40 Words and Phrases That Make Your Team Cringe

Customer Service Quotes with three quote frames on coloured background

100 Excellent Customer Service Quotes

Graphic of Good Words to Describe Yourself on a CV

The Top 50 Words to Describe Yourself on Your CV in 2024

A magnifying glass and wooden puzzle with question mark - probing questions to put together the puzzle concept

15 Examples of Probing Questions for Customer Service

Questioning Techniques

6 Effective Questioning Techniques for Customer Service

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

How to Handle Angry Customers in a Call Centre

Group of people holding the SORRY written speech bubble

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

Acknowledgement Statements text written on notebook

The Top 10 Acknowledgement Statements for Customer Service

A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service

The Best Courtesy Words and Expressions to Use in Customer Service

Puzzel Forrester TEI Webinar Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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