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Articles - Laura Bassett

Laura Bassett, Former Product Marketer at NICE

Connect with Laura on LinkedIn

14 Practical Techniques to Improve Knowledge Management

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How to Deal With Rude Customers

What should you put in a customer vision statement

What Should You Put in a Customer Service Vision Statement?

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How to Deal With Frustrated Customers – And Make Them Happy

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16 Contact Centre Technology Innovations That You Can’t Ignore

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The Biggest Problems Facing Contact Centres Today

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23 Considerations to Make Before Implementing a New Digital Channel

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What Is Customer Effort?

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What Is Exceptional Customer Service?

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20 Great Ways to Drive Down Customer Complaints

10 Ideas for Increasing Your Understanding of the Customer

Call Centre Helper Webinar on The New Thinking Behind Great Contact Centre Leadership

Recorded Webinar: The New Thinking Behind Great Contact Centre Leadership

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Customer Lifetime Value for Call Centres

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Contact Centre Predictions for 2023

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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

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16 Key Components of a Digital Customer Transformation Strategy

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Generative AI Is Dominant Midyear Trend of 2023

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10 Best Practices to Improve Customer Experience

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Lessons in CX From Travel and Hospitality Customer Service Headlines

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Can You Deliver on These Top 4 CX Expectations?

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Exceptional CX Is STILL the Exception. Here’s How You Change That

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Don’t Play Catch-up With CX: Go From Reactive to Proactive

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5 Secrets to Building a Customer-Centric Organization

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How to Deliver an Amazing (Versus Unamazing) Customer Experience