Translate

Articles - Lifesize

21 Great Ways to Personalise Your Customer Interactions

A picture using paper planes to demonstrate efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

A picture of a great to bad checklist

18 Characteristics of Great Customer Service

Are You Making These 25 Webchat Mistakes?

How do I… Get a single view of the customer?

19 Ways to Deal with High Contact Volumes

2017 survey report

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

A photo of happy and unhappy dice

20 Great Ways to Drive Down Customer Complaints

channel chat

How do I… Get the Best from a Multi-Channel Contact Centre?

A photo of an innovative child

16 Contact Centre Technology Innovations That You Can’t Ignore

A photo of someone on the phone and checking the time

Waiting Time: What Is Best for Your Customers?

Recorded Webinar: How to Turn Agents Into Super Agents

How Do I… Make Webchat the Channel of Choice?

A picture of a shopping trolley

What to Look for When Buying an Agent Desktop

A picture of someone that is too tired to work

Dealing With COVID-Fatigue in the Contact Centre

A picture of an agent working from home

7 Strategies for Embracing the Work-From-Home Call Centre

PHH Mortgage Moves Its Contact Centre to the Cloud

Photos from September 2017 Call Centre & Customer Services Summit

A picture of a poster with the words Make a good first impression

Great First Impressions May Start With AI

A cartoon of someone doing the high jump

Overcoming Cloud Contact Centre Challenges

A picture of a ai robot wearing a sticker with the words Hello I'm Your Digital Helper

How AI Can Assist Your Contact Centre Team

Here's a picture of a rubix cube

Avoid Silo Problems in Your Contact Centre Channel Strategy

A photo of a chain to birds

Where Are We With Customer Experience Transformation?