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Articles - Lisa Hotchkiss

Lisa Hotchkiss, Formal Principal, Solutions Marketing, NICE CXone

Connnect with Lisa on LinkedIn

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Use Empathy to Improve Customer Satisfaction Scores

A picture of a piggybank and a calculator

5 Things You Should Know About Customer Acquisition Cost

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14 Best Practices for Maximizing Your Service Level

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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