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Articles - Lisa Hotchkiss

Lisa Hotchkiss, Formal Principal, Solutions Marketing, NICE CXone

Connnect with Lisa on LinkedIn

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14 Best Practices for Maximizing Your Service Level

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Use Empathy to Improve Customer Satisfaction Scores

A picture of a piggybank and a calculator

5 Things You Should Know About Customer Acquisition Cost

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Editor's Pick

Thumbnail Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Thumbnail Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Thumbnail Out of Hours Service – Who’s Doing It Best?

Out of Hours Service – Who’s Doing It Best?

Thumbnail Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to Customers

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