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Articles - Live Chat

Articles tagged about live chat and web chat

Concurrency in Chat

What is the Formula for Concurrency In Chat Support?

Replace negative Words With Positive Words

Negative VS Positive Words in Customer Service – With Examples

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How to Write Good Customer Support Live Chat Scripts – With Examples

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Live Chat Quality – 7 Training Exercises to Improve It

How to Forecast With Limited Data

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How to Forecast and Plan for Live Chat

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How to Handle Multiple Chat Conversations Effectively

How to Assess Quality on Email and Live Chat in the Contact Centre

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Erlang C for Chat?

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15 Golden Rules of Webchat

10 Best Practices to Improve Customer Service Live Chat

Customer Service Apologies – Keeping Sorry Fresh and Sincere

Live Chat Metrics: Which Should You Be Monitoring?

10 Things They Won’t Tell You About Live Chat

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8 Benchmarks to Improve Your Live Chat Metrics

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Chat Concurrency

How-many-web-chats-can-an-agent-handle-at-the-same-time

An Agent Can Handle No More Than 3 Webchats at the Same Time

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Making Your Customer Service Writing Simple, Friendly and Personal

Is a web chat cheaper than a voice call?

How to Write to Vulnerable Customers

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Spotlight on… Local Council Contact Centres

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Top Tips for Handling Webchat in the Contact Centre

Are You Making These 25 Webchat Mistakes?

Training Your Staff to Be Effective at Live Chat