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Articles - Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

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3 Ways to Empower Employees Through the Cloud

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20 Great Ways to Drive Down Customer Complaints

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16 Contact Centre Technology Innovations That You Can’t Ignore

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Wave Goodbye to 2020: What’s in Store for 2021?

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30 Contact Centre Predictions for 2021

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17 New Ways to Improve Schedule Adherence in the Contact Centre

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How Are Customer Expectations Changing and What Does That Mean for Us?

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15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

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14 Best Practices for Maximizing Your Service Level

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Superstar Chatbots and Workforce Engagement Management

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What to Look for When Buying a Cloud Communications System

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3 Ways to Embrace the Evolving World of Remote Work

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20 Customer Experience Management Tools and How They Can Help (CEM)

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What Is Exceptional Customer Service?

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What to Look for in WFM Software

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32 Call Centre KPIs That You Need to Track (And Why!)

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Workforce Management: 5 Rules for Homeworking

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

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15 Contact Centre Homeworking Problems and How to Overcome Them

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5 Ways to Improve Contact Centre Performance

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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

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17 Resource Planning Tools and Techniques You Should Know