Translate

Articles - Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

A picture of tools in a wallpaper style

20 Customer Experience Management Tools and How They Can Help (CEM)

A picture of cartoon people moving stars

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

A picture of a great to bad checklist

18 Characteristics of Great Customer Service

A picture of someone jumping for 2021

30 Contact Centre Predictions for 2021

Customer satisfaction concept. thumb up Positive emotion smile face and five star

5 Principles of Good Customer Service

A photo of a gold balloon in the shape of the number 5

5 Ways to Improve Contact Centre Performance

A picture of a remote worker

Workforce Management: 5 Rules for Homeworking

Green arrow pointing up and red arrow pointing down

Smart Ways to Achieve More and Regret Less

Detox concept with fruits and juices

5-Step Detox Programme for Contact Centre Health

A photo of someone holding a globe

3 Ways to Embrace the Evolving World of Remote Work

5 Ways to Turn Agents Into Brand Guardians

A picture of a group of chatbots

Superstar Chatbots and Workforce Engagement Management

Person using a laptop computer with a notebook and a calculator

Five Ways to Connect with Employees in the World of Remote and Hybrid Work

A picture of a 2021 loading bulb

Wave Goodbye to 2020: What’s in Store for 2021?

A photo of someone with there hands-up with joy

3 Ways to Empower Employees Through the Cloud

Stressed person with calendar

The Answer to Agent Stress in Modern Contact Centres

A picture of three question marks

Making the Move to the Cloud: 3 Key Questions to Ask

Chatbot strategy

6 Ways to Simplify and Supercharge Your Chatbot Strategy

A picture of a software abstract background

What to Look for in WFM Software

Magic Ball Fortune Teller With Speech Bubble Inside on Violet Cloth

The Future of Customer Communication