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Articles - Mark Armstrong

Mark Armstrong, Head of CX Sales, Business Systems

Connect with Mark on LinkedIn

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14 Best Practices for Maximizing Your Service Level

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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

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What to Look for When Buying a Cloud Communications System

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UK Employees Want Protection From Workplace Bots

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Jabra Partner With Code Software

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71% of UK Contact Centres Were NOT Fully Ready for Remote Working

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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