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Articles - Matt Phil Carver

Matt Phil Carver is a Freelance Copywriter, who has written for Call Centre Helper for many years.

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Call centre agent - sneaky tricks employees play to avoid calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

Call Centre Etiquette What Not to Say

15 Things You Should Never Say to a Customer

Getting Customer Service Excellence Certification in the Private Sector

9 Signs You’ve Been Working in a Call Centre Too Long

Silly Contact Centre Rules

blue tac sheep

Seven Simple Ideas to Bring Some Fun to Your Workplace

The Best Ways to Pay Call Centre Staff

3 World Cup Games for Your Contact Centre

10 Interesting Initiatives for the Call Centre

A picture of somebody making a please gesture

The 5 Things Agents REALLY Want From Schedules

How to Eliminate Paper From Your Call Centre

5 Practical Solutions for Tackling Staff Absence

Top 10 Contact Centre Trophies

6 Ways to Share Information in the Call Centre

5 Signs Your Agents Don’t Care

How to have fun in your call centre