Articles - MaxContact

Discover and explore our MaxContact content collection, including articles, blogs, news stories, case studies, resources and more.

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KPI Metrics dashboard
A Complete Guide to Call Centre Reporting Metrics
MaxContact Community Event
Community Meet Up Event – Unlocking Contact Centre Excellence
Quick Wins to Improve Your C-Sat Scores
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10 Questions to Ask When Buying Your Next CCaaS Solution
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Our Top Technology Contributors of 2024
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Contact Centre Predictions for 2025
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2024 Contact Centre Trends: A Year in Review
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
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What Tech Should You Buy Next? Here’s How to Choose
Happy call centre agent with a graph overlay
Call Centre Outsourcing: How Can BPOs Meet Their KPIs?
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MaxContact CEO Ben Booth Earns LDC Top 50 Spot
Person working in a call centre with the words 'Debt' on the screen.
How to Improve Right-Party Contact Rates in Debt Resolution
Person holding a light bulb with a rocket inside and typing on a laptop.
MaxContact Launches Contact Hub Connect for Digital CX
Hand holding phone with ChatGPT words around it
Is ChatGPT Really Suitable for Contact Centres Right Now?
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A Guide to Answering Machine Detection
The word CCaaS
What Is Contact Centre as a Service (CCaaS)? 
Person holding house keys in one hand and a miniature house in the other
Case Study: Dudley Council Transform Rental Management With MaxContact
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How to Master Outbound Calling Best Practices
call centre agent with headset over neck looking upset
A New Survey Reveals Challenges for UK Contact Centres
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MaxContact Reveal Benchmarking Results
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Boosting Your Contact Centre Sales Performance
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What Is an Outbound Dialler?
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
Wooden bank with graphs - debt collection performance
Optimising Your Debt Collection Contact Centre Performance

Latest Reports

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2024 UK Contact Centre KPI Benchmarking Insights Report
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eBook: Scripting Templates to Fuel Your B2B Outbound Sales Team
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Buyer's Guide: What To Look For in Speech Analytics Technology
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Download: 2024 UK Contact Centre Benchmarking Insights
 
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