Articles - MaxContact

Discover and explore our MaxContact content collection, including articles, blogs, news stories, case studies, resources and more.

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Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
Person stood in front of doors - choice concept
What Tech Should You Buy Next? Here’s How to Choose
Goodwill gesture concept with dog holding gift
Goodwill Gestures for Better Customer Relationships
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
Hands waving at a clock and numbers
How to Build Flexible Schedules in the Contact Centre
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
Blurred contact centre employees at desks
Need to Reduce Call Transfers? Try These Approaches
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
Illustration of hands holding phone with faces on them - positive, neutral, negative
An Introduction to… Post-Call Surveys
Hand holding phone with ChatGPT words around it
Is ChatGPT Really Suitable for Contact Centres Right Now?
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
Frustrated person on pink background
How to Deal With Frustrated Customers – And Make Them Happy
Storm clouds over sun and field- de-escalation concept
The Best De-Escalation Techniques
Streamline concept with 3 flows of spheres converging in a single row
14 Best Practices to Streamline Your Incoming Customer Queries
Top Tips to Monitor Customer Service
Cloud and podium with top ccaas provider logos
Top CCaaS Vendors for 2024
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Calendar and clock. Date and time scheduler icon
The Top Scheduling Challenges and How to Fix Them
Illustration of people moving a mountains - concept of overcoming a challenge
Contact Centre Performance Challenges and How to Fix Them
Business Term with Climbing Chart / Graph - Forecast
Tips, Tools, and Techniques for Contact Centre Forecasting
graph-analytics
An Introduction to… Contact Centre Analytics
A pineapple with sunglasses and headphones - fun concept
Ways to Make Working in a Contact Centre Fun

Latest Reports

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2024 UK Contact Centre KPI Benchmarking Insights Report
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eBook: Scripting Templates to Fuel Your B2B Outbound Sales Team
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Buyer's Guide: What To Look For in Speech Analytics Technology
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Download: 2024 UK Contact Centre Benchmarking Insights
 
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