Articles - MaxContact

Discover and explore our MaxContact content collection, including articles, blogs, news stories, case studies, resources and more.

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Our Top Technology Contributors of 2024
Handsets of office phones in a row with the words predictive dialling
What Is a Predictive Dialler?
Call centre agents working with technology
What Are the Key Call Centre Technologies?
New AI technology trends in 2024 concept
2024 Contact Centre Trends: A Year in Review
Magnifying glass and reports on table
How to Improve Your Contact Centre Reporting
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How to Build Advisor Confidence
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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
Fixing issues with tech concept illustration with laptop and icons
15 Ways Contact Centre Technology Can Help Address Inefficiencies
Giving flowers as a gesture of goodwill
18 Goodwill Gestures to Build Better Employee Relationships
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The Best Metrics for Contact Centre Performance Tracking
Pressure of Demanding Customers
How to Deal With Demanding Customers
A crowd of silhouettes representing community and connection of people
Practical Tips to Connect With Customers
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How to Motivate Staff and Drive Employee Engagement
2023 year prediction concept - text in vintage letterpress wood type printing blocks with a cup of coffee
Contact Centre Predictions for 2023
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Complaint Handling in Your Contact Centre
Gavel on blue background with the words FCA’s Consumer Duty
What Is the FCA’s Consumer Duty?
Stay Compliant with Outbound Dialling Video Cover
Video: How Can You Stay Compliant With Outbound Dialling?
Phone operator unhappy
6 Ways to Deal With Difficult Customers
Get the most out of live chat
3 Quick-Fire Ways to Get the Most Out of Live Chat
Average Handling Time concept with hands holding clock
Video: What Is Average Handling Time and How Do You Measure It?
Vintage Orange Telephone On Blue Background
Demystifying Diallers: What They Are and How They Operate
2024 with logos - whats new in 2024
2024 Is Here! What to Look Out for This Year
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23 New Ideas for Customer Service Over the Phone
Old green vintage telephone and modern mobile phone
Video: The Different Types of Dialler Explained

Latest Reports

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2024 UK Contact Centre KPI Benchmarking Insights Report
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eBook: Scripting Templates to Fuel Your B2B Outbound Sales Team
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Buyer's Guide: What To Look For in Speech Analytics Technology
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Download: 2024 UK Contact Centre Benchmarking Insights
 
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