Articles - MaxContact

Discover and explore our MaxContact content collection, including articles, blogs, news stories, case studies, resources and more.

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Call centre agents working at desks
How to Choose the Best Contact Centre Software Solution
Contact centre agent
Practical Solutions for Public Sector Contact Centres on a Budget
Call Centre Predictions for 2022 Fortune Cookies
Contact Centre Predictions for 2022
2021 to 2022 clock representing the year ahead
The Year Ahead: Contact Centre Trends for 2022
Mental health concept with a silhouette of a head
Poor Mental Health Costs UK Contact Centres Almost £1 Billion Each Year
Hand and butterfly hand painting
The Key Steps to Customer Engagement Transformation
Closeup of people shaking hands - partnership concept
MaxContact Empowers Resellers to Capture Booming CCaaS Market
A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept
How Technology Can Plug the Gap in a Short-Staffed Call Centre
illustration of analytics
Interaction Analytics in Contact Centres – An Executive Briefing
Abstract technology background and security concept with digital padlock
Top Call Centre Security Challenges and How to Fix Them
Phone operator unhappy
6 Ways to Deal With Difficult Customers
Smartphone with yellow light bulbs from above
23 New Ideas for Customer Service Over the Phone
An image of small plastic people in jars
How to Serve Vulnerable Customers
A picture of a ladder reaching up to a cloud
A Leader’s Guide to Moving to a Cloud Call Dialler Solution
A picture of a company management network
Workforce Management: Cut Costs and Ace Flexible Working
light-bulb-2021
Top Tips to Improve Your Contact Centre Performance This Year
A picture of a speech bubble containing data charts
MaxContact Integrates Speech Analytics
A person working at home on a task, the cat is sitting on the window
Keep Agents Happy Post-pandemic With WFH Opportunities
confident team of superheroes striding towards their goal
16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
Financial report with graphs and arrow.
Top Sales Trends You Need to Watch as Markets Recover
An outline of a person with a virus shaped wrecking ball
Struggling to Focus at Work? It Could Be ‘Pandemic Brain’
Packing belongings after job resignation
Are You About to Lose Your Team?
A wooden doll with a long nose stuck in a mouse trap
White Lies Leave UK Companies in the Dark
Scammer stealing a credit card from a person online
Banking Call Centre Staff Help Stop Finance Fraud

Latest Reports

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2024 UK Contact Centre KPI Benchmarking Insights Report
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eBook: Scripting Templates to Fuel Your B2B Outbound Sales Team
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Buyer's Guide: What To Look For in Speech Analytics Technology
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Download: 2024 UK Contact Centre Benchmarking Insights
 
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