Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Neil Titcomb
Neil Titcomb, Head of Global Sales, Awaken Intelligence
Connect with Neil on LinkedIn
Previous
RECENT
POPULAR
Contact Centre Predictions for 2022
Extending a Helping Hand to Vulnerable Customers This Winter
How to Enhance User Experience and Increase Agent Satisfaction
Channel-Less Customer Experience Is Built on Personalization
Chatbots: How Your Business SHOULD Be Using Them – With Examples
UK Contact Centres Drive Brand Success
CCaaS Delivers Scalable Customer Service
3 Tips to Improve Customer Advocacy in the Finance Industry
Why a Self-Service Strategy Can Be a Crucial Part of Your Success
Key CX Trends for 2022
Contact Centre Customer Opinion: Preferences and Perception
Are Phones a Thing of the Past for Contact Centres?
Keeping the raindrops in: Your guide to security in the cloud
How Are Customer Expectations Changing and What Does That Mean for Us?
3 Tips to Simplify Your Customer Experience
Previous
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days