Articles - Nerys Corfield

Nerys Corfield at Injection Consulting

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Should Contact Centres Call Time on Meta’s Social Media Apps?
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Stop Doing These Stupid Things to Your Customers
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Gartner’s Magic Quadrant – Where Are All the European Players?
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18 Bad Habits That Kill CX
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Evolution of CCaaS – What’s Next?
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21 Amazing Habits to Foster in Your Frontline Agents
Sabio Disrupt 2024 March
Sabio Disrupt Reveals the Secrets to Success
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What It Really Takes to Deliver Luxury Customer Service – With Examples
Contact Centre As A Service CCaaS written on technical support background
What Is Contact Centre as a Service (CCaaS)?
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Quality Assurance
Video: Quality Assurance – 10 Experts Share Their Favourite Advice
A picture of a talkative cartoon
How to Deal With a Talkative Customer
10 Experts Share Their Favourite Advice on Employee Engagement
Video: Employee Engagement – 10 Experts Share Their Favourite Advice
Recorded Webinar: Ways to Empower Contact Centre Advisors
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice for... Remote Working
Video: Remote Working – 10 Experts Share Their Favourite Advice
A picture of cubes representing different social media platforms
How to Provide Great Social Customer Service
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10 Quick Fixes to Deal With Increased Call Volumes (Updated!)
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What Is First Contact Resolution? – With Formula and Expert Best Practices
Webinar on First Contact Resolution - How to get it right first time everytime
Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time
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Webinar: POWERFUL New Approaches to Improving Customer Journeys
Podcast: How can you boost First Contact Resolution in your contact centre?
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
What Should You Name Your Contact Centre
What Should You Name Your Call Centre?
 
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