Articles - Nerys Corfield

Nerys Corfield at Injection Consulting

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City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
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18 Bad Habits That Kill CX
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Evolution of CCaaS – What’s Next?
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21 Amazing Habits to Foster in Your Frontline Agents
Sabio Disrupt 2024 March
Sabio Disrupt Reveals the Secrets to Success
Luxury service concept with waiter holding service bell on plate
What It Really Takes to Deliver Luxury Customer Service – With Examples
Contact Centre As A Service CCaaS written on technical support background
What Is Contact Centre as a Service (CCaaS)?
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Quality Assurance
Video: Quality Assurance – 10 Experts Share Their Favourite Advice
A picture of a talkative cartoon
How to Deal With a Talkative Customer
10 Experts Share Their Favourite Advice on Employee Engagement
Video: Employee Engagement – 10 Experts Share Their Favourite Advice
Recorded Webinar: Ways to Empower Contact Centre Advisors
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice for... Remote Working
Video: Remote Working – 10 Experts Share Their Favourite Advice
A picture of cubes representing different social media platforms
How to Provide Great Social Customer Service
A photo of an inaccurate forecast
10 Quick Fixes to Deal With Increased Call Volumes (Updated!)
A picture of what FCR stands for
What Is First Contact Resolution? – With Formula and Expert Best Practices
Webinar on First Contact Resolution - How to get it right first time everytime
Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time
A photo of someone watching a webinar and making notes
Webinar: POWERFUL New Approaches to Improving Customer Journeys
Podcast: How can you boost First Contact Resolution in your contact centre?
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
What Should You Name Your Contact Centre
What Should You Name Your Call Centre?
How to Calculate Productivity in the Contact Centre
How to Stop Advisors Rushing Through Calls at the End of Their Shifts
 
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