Articles - Nerys Corfield

Nerys Corfield at Injection Consulting

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A picture of a talkative cartoon
How to Deal With a Talkative Customer
Build Rapport on the Phone for Success
How to Build Rapport on the Phone – With Examples
How to Calculate Productivity in the Contact Centre
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18 Bad Habits That Kill CX
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What Is First Contact Resolution? – With Formula and Expert Best Practices
What Should You Name Your Contact Centre
What Should You Name Your Call Centre?
Evolution concept with CCaaS 2024 provider icons
Evolution of CCaaS – What’s Next?
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What It Really Takes to Deliver Luxury Customer Service – With Examples
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21 Amazing Habits to Foster in Your Frontline Agents
Sabio Disrupt 2024 March
Sabio Disrupt Reveals the Secrets to Success
A picture of cubes representing different social media platforms
How to Provide Great Social Customer Service
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice
Podcast: How can you boost First Contact Resolution in your contact centre?
10 Experts Share Their Favourite Advice on Quality Assurance
Video: Quality Assurance – 10 Experts Share Their Favourite Advice
fish jumping bowl
Top 10 Tips for Exceeding Customer Expectations
How to Stop Advisors Rushing Through Calls at the End of Their Shifts
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
Video: Employee Engagement – 10 Experts Share Their Favourite Advice
Webinar on First Contact Resolution - How to get it right first time everytime
Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time
Recorded Webinar: Ways to Empower Contact Centre Advisors
10 Experts Share Their Favourite Advice for... Remote Working
Video: Remote Working – 10 Experts Share Their Favourite Advice
A photo of someone watching a webinar and making notes
Webinar: POWERFUL New Approaches to Improving Customer Journeys
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
 
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