Articles - Nerys Corfield

Nerys Corfield at Injection Consulting

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Build Rapport on the Phone for Success
How to Build Rapport on the Phone – With Examples
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How to Deal With a Talkative Customer
How to Calculate Productivity in the Contact Centre
What Should You Name Your Contact Centre
What Should You Name Your Call Centre?
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What Is First Contact Resolution? – With Formula and Expert Best Practices
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21 Amazing Habits to Foster in Your Frontline Agents
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What It Really Takes to Deliver Luxury Customer Service – With Examples
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10 Quick Fixes to Deal With Increased Call Volumes (Updated!)
10 Experts Share Their Favourite Advice for... Remote Working
Remote Working – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
Sabio Disrupt 2024 March
Want to Thrive in the Age of AI? Sabio Disrupt Reveals the Secrets to Success
How to Stop Advisors Rushing Through Calls at the End of Their Shifts
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
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Top 10 Tips for Exceeding Customer Expectations
Webinar on First Contact Resolution - How to get it right first time everytime
Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time
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How to Provide Great Social Customer Service
Recorded Webinar: Ways to Empower Contact Centre Advisors
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Webinar: POWERFUL New Approaches to Improving Customer Journeys
Podcast: How can you boost First Contact Resolution in your contact centre?
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
10 Experts Share Their Favourite Advice on Quality Assurance
Quality Assurance – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Call Centre Metrics – 10 Experts Share Their Favourite Advice