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Articles - Nexidia

Discover and explore our Nexidia content collection, including articles, blogs, news stories, case studies, resources and more.

Most respected contact centre people – 2012

nex-webinar-button120913

Recorded Webinar: Improve Quality Monitoring & Performance Management

Speech analytics: Where is the best return on investment?

The Top 25 Contact Centre Technology – 2011

What’s holding back speech analytics?

22 Top Tips to Improve your Customer Surveys

Using Call Recordings To Coach Staff

Word Spotting vs. Phonetic Search vs Speech Recognition

Using Speech Analytics to Assess Language Proficiency

Typical Uses For Speech Analytics

Speech Analytics Vendors

Speech Analytics in Debt Collection

Speech Analytics for Customer Surveys

Speech Analytics Case Studies

Sentiment Analysis

First Call Resolution using Speech Analytics

Does Emotion Detection Really Exist?

Choosing a Speech Analytics Solution

An A-Z of Speech Analytics Features

Flining cabinet showing suppliers

A list of Call Recording Suppliers

The Top Words and Phrases Customers Use to Express their Dissatisfaction

The Top 10 Call Centre Technology for 2009 – the results

The Top 10 most respected Call Centre People – 2009

TalkDesk KPI Report 2024 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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