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Articles - Nexidia

A beginner’s guide to speech analytics

Using Call Recordings To Coach Staff

Recorded Webinar: Best Practices in Performance and Quality Management

Speech analytics: Where is the best return on investment?

Choosing a Speech Analytics Solution

Nexidia webinar : a webinar on analytics

Recorded Webinar: Masterclass on Analytics

Recorded Webinar: What Is the Best Metric for the Contact Centre?

Can You Hear What Your “Silent Majority” Is Saying?

Recorded Webinar: The Best KPIs to Use in Your Contact Centre

Recorded Webinar: The Best Ways to Handle Webchat

A young and old pair of hands hold a heart together

NICE Selected to Ensure Quality of Care and Audit Accuracy

Nine things they don’t tell you about speech analytics

performance athlete

Trade Secrets: Getting the best from your Performance Management solution

Speech Analytics for Customer Surveys

First Call Resolution using Speech Analytics

Recorded Webinar: Executive Briefing on Speech Analytics

Recorded Webinar: New Solutions for Quality Monitoring and Performance Management

What Should a Future Performance Management System Look Like?

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Recorded Webinar: Improve Quality Monitoring & Performance Management

Using Speech Analytics to Assess Language Proficiency

Top 10 Contact Centre Technology Awards 2014 – The Results

Most respected contact centre people – 2012

Recorded Webinar: Getting the Best out of The Voice of the Customer

Speech Analytics Case Studies