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Articles - Niall Gallacher

Niall Gallacher, Director, Industry & Business Value, Cyferd

Connect with Niall on LinekdIn

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a performance management mind-map

A Checklist for Implementing… Performance Management Tools

19 Ways to Deal with High Contact Volumes

Calabrio Voice of the Agent Report Box

Editor's Pick

Thumbnail Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Thumbnail How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Thumbnail Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

Thumbnail 10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

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