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Articles - Niall Gallacher

Niall Gallacher, Director, Industry & Business Value, Cyferd

Connect with Niall on LinekdIn

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

19 Ways to Deal with High Contact Volumes

A picture of a performance management mind-map

A Checklist for Implementing… Performance Management Tools

Centrical Level Up Gamification Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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