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Articles - Nicola Eaton Sawford

Nicola Eaton Sawford, Managing Director at Customer Whisperers.

Connect with Nicola on LinkedIn

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23 Things Every Contact Centre Manager Needs to STOP Doing in 2023

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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